Passenger Claims


When an accident happens, the focus normally falls on the driver but the passengers are totally innocent victims and they are entitled to make a claim for the injury and losses suffered as a result of the accident.


The driver of the vehicle has a duty to ensure the safety of its passenger and if an accident happens due to the driver’s negligence then the passenger is entitled to make a claim against the driver.


If the driver is not at fault then the passenger has the right to make a claim against the person who was at fault for the accident, namely the driver of the other vehicle.

The person at fault for the accident could have been negligent or under the influence of the drink or drugs.



When involved in a road traffic accident, certain steps taken can make your case stronger and easier to proceed with:

  1. Obtain the fault party’s name, address, telephone number and insurance details
  2. Note the registration, make and model of the fault party vehicle
  3. Write a brief description of the fault driver
  4. Ask to see the fault driver’s Identification
  5. Take photographs of both vehicles and the location of the accident
  6. Approach all witnesses and obtain their name, telephone number and address
  7. Inform the Police of the accident and obtain a reference number or call log number
  8. Attend GP / Hospital (not required but will be helpful)
  9. Keep a diary of events and the effects of the injuries
  10. Keep a log and receipts of all the expenses

Rest assured, even if all the above steps are not followed or you have not got all the details listed, we can still help you with your claim and can advise on how best to proceed.



Not every accident involves cars and you could be a passenger in a bus, train, taxis, ferry, boats etc.


If you are involved in an accident whilst a passenger using public transport OR any other mode of transport then it is paramount immediately after the accident you gather evidence as stated in the section STEPS TO TAKE WHEN INVOLVED IN AN ACCIDENT and also note the following:

  1. You will be required to prove you were a passenger, therefore please retain all receipts
  2. Make a note of where you were picked up from and where you were going
  3. Make a note of where you were sat
  4. Where the other passengers with you – whether known or not known
  5. Take details of the other passengers who can verify you were a passenger
  6. Take details of any other witnesses
  7. Take as much photographs as possible
  8. Take details of the driver as well as the operate of the mode of transport, i.e. bus drivers name as well as bus company name, address, contact number and registration.

We will review your case and advise you on whether or not you have a compensation claim. We are always available to help and offer a free consultation service to answer any questions that you may have.



We can confirm we operate a NO WIN NO FEE agreement whereby we ensure your legal costs are only payable upon SUCCESSFUL completion of your case.