Holiday Sickness


If you have suffered from sickness whilst abroad, which resulted in you suffering discomfort and suffering and you missed out on the enjoyment of your holiday, then you may be entitled to compensation against the tour operator as well as out of pocket expenses.

In order to make a claim for holiday sickness, you need to have booked a package holiday within the last 3 years.


Many holidaymakers have successfully claimed compensation against the tour operator after falling ill on holiday. The most common cases (though not all) are caused by bacteria and are the result of breaching the basic principles of food hygiene, such as:

  • Not preparing and serving hot and cold food at the correct temperatures eg serving food meant to be hot only lukewarm, or cold food not being adequately chilled
  • lnadequate storage of food
  • Incorrect food handling
  • Contaminated packaging coming into contact with food
  • Inadequate cleaning of food preparation surfaces
  • Poor hygiene of food catering staff and not wearing gloves
  • Incorrect waste disposal
  • Food being left out for long periods/not being kept properly covered
  • Hotel restaurant and kitchen not being kept properly clean
  • Cross contamination by insects / animals

You may have suffered from food poisoning from bacterial or viral infection, which resulted in an illness which affected your holiday.

You may have experienced diarrhea, stomach cramps, vomiting and other symptoms which resulted in your holiday being disrupted..

We are here to help and offer a no obligation free consultation to discuss your case. 

We offer appointments by telephone at a time and day convenient to you and if you wish, you can see us at our office too but this is not compulsory as a telephone consultation is sufficient.

The claim will operate on a NO WIN NO FEE basis, meaning you will not have to pay any legal fees should your case be unsuccessful (subject to terms and conditions).



Your claim would be against the tour operator responsible for your holiday, if the illness was caused by food or drink served in the hotel restaurant, hotel bar, room service or as a result of consumption of food / water during a planned excursion booked through the tour operator representative at the hotel Welcome Meeting.


Due to your holiday sickness, you may be entitled to compensation for your illness, medical fees, cost of medicine, appointment travel costs and a portion of the cost of your ruined holiday and any loss of earnings or other out of pocket expenses resulting from your illness.

We work with experts who have many years of experience and rest assured we will work tirelessly, to make sure you get the compensation you are entitled to.

Anyone who has suffered from illness on holiday should seek urgent medical advice and keep a diary of the symptoms, as well as details of the effects, details of expenses and any medication taken as this will assist your case.

You will also be best advised to keep all details of the holiday booking and evidence of payment made so that we can contact the correct tour operator.

As long as your holiday was booked as part of a package holiday and you only ate and drank at the hotel or on an excursion organised and sold to you by the tour operator, then you may be entitled to compensation.


The process is simple but legally your tour operator has 6 months to investigate after acknowledging our letter of claim we will send on your behalf, but the claim but the investigation can be shorter but this will depend on the facts of the case.

As a guide cases can take anytime between 3-9 months to resolve, but this is an estimate and cases can take shorter or longer time to settle.

Our specialist solicitors will provide you with expert advice and guide you through the claims process.