Flight Delays FAQs

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Please see below, some of our most asked questions.

If you have any additional questions and are still unsure about weather or not you have a valid claim, contact us today and would be happy to assist you.

HOW MUCH COMPENSATION CAN I CLAIM FROM THE AIRLINES?

The flight compensation amount is set by the EU Law, EU Regulation 261/2004. The amount will be based on the length of the delay and the flight distance. They are not related to the cost of your ticket, so whether you paid £50 or £1000 for your ticket, the amount of compensation stays the same.

WHAT ARE MY RIGHTS?

Regulation (EC) 261/2004 states that all airlines should compensate passengers if a flight is heavily delayed or cancelled. They must also offer meals, refreshments and hotel accommodation (if appropriate) while you wait for a rearranged flight. It is the airlines duty to cover the transport costs between the hotel and airport, regardless of the costs incurred.  If the airline does not provide this service then keep all receipts so that you may to claim reimbursement from the airline.

CAN I STILL CLAIM WITH YOU IF I HAVE ALREADY WRITTEN TO THE AIRLINE?

Yes. We can pick up your claim at any stage, whether you have already written or spoken to the airline directly. We have dealt with numerous customers who have been misinformed by airlines stating they had an invalid claim.  All you need to do is fill in your flight details on our flight calculator page and we will simply pick up your case from there, helping you to secure a correct and successful result.

 

CAN I STILL CLAIM IF I DID NOT PAY FOR MY OWN FLIGHT TICKET?

Yes. The passenger is the only person who would be entitled to claim, not the person who paid for the ticket. (Unless that person was with you, in which case you would both be entitled to claim).  Provided the ticket was purchased and paid for and was not free.

HOW FAR BACK CAN I CLAIM FOR?

Under the English law there is a time limit of six years to claim, so you cannot claim any further back than flights in the last six years.

HOW ARE DELAYED FLIGHTS CALCULATED?

If your flight departed more than three hours late but landed under three hours late by making up lost time in air within the journey, then you are not entitled to compensation. But if the flight departed and arrived more than three hours late then you are entitled to claim.

Check out our flight calculator to see if you have a valid claim.

WHAT IS AN EXTRAORDINARY CIRCUMSTANCE?
Airlines refer to an ‘extraordinary circumstance’ as anything unexpected or outside of their control and they do not have to pay compensation if your delay was caused by “extraordinary circumstances”.

The following situations are considered extraordinary:

  • Industrial action: Strikes by ground staff and/or air traffic control
  • Political circumstances: Terror attacks, political unrest, security risks
  • Weather conditions: Heavy rains, snow, storms etc
  • Illness: Sick crew member or passenger
  • ​Delays caused by the airport staff (long queues during security checks)
  • Security risks

Technical faults do not count as examples of extraordinary circumstances.

HOW LONG WILL MY CLAIM TAKE?

It is impossible to give a 100% exact time scale on settlements as each case is different. Claims vary from as quickly as 2 weeks to as long as 8 months. It will depend on the type of claim and Airline but rest assured, our fully qualified team know the quickest way to secure compensation and will issue court proceedings against an airline as soon as it is necessary.

WILL I HAVE TO GO TO COURT?

No. Verus Law will be acting on your behalf and will attend any hearing on your behalf if need be.