If your flight is cancelled
The airline must offer you (in the form of vouchers):
- the option of being reimbursed or rerouted (either on the next available flight or on an agreed date). If rerouting involves departing the following day or later, you are entitled to hotel accommodation if necessary.
- transport transfers to and from the hotel
- food and drinks
- access to phone calls and emails
Be sure to ask the airline for the above if they are not automatically offered. If they don’t give you help at the airport, keep receipts for expenses incurred so that you may try claim them back later. Be aware that airlines only pay for ‘reasonable’ expenses so be sure to spend wisely. Alcohol, expensive meals and luxury hotels would not be considered a ‘reasonable expense’.
You are also entitled to compensation, unless:
- you have been rerouted and will still get to your destination no more than two hours late.
- you are told of the cancellation at least two weeks before departure.
- you are told of the cancellation between one and two weeks before departure, and your flight is rerouted which get you to your final destination no more than four hours late.
- the airline can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided.
Flight cancellation compensation
You are entitled to claim compensation if your flight is cancelled. Compensation amounts are as follows:
Be aware that your compensation will be halved if the airline gives you the option of re-routing your flight and your arrival time of the new flight is within two hours of your originally scheduled arrival time for short-haul flights, within three hours for medium haul flights, and within four hours for long haul flights.